Terms and Conditions

Your use of our platform is subject to these terms of service.

Welcome to The Goodwill Market (the “site”). This site is owned and operated by Dygen Pharma Distribution Corporation (referred to as Dygen). Please read carefully the following Terms & Conditions governing the use and access of this site. You (as a “customer” and/or “web visitor”) are bound by the guidelines and regulations specified in the terms and conditions. By continuing to use and access the site, you agree to the terms & conditions stated below:

If you have any question or concern, you may refer to the Contact section.

1. Definition of Terms

The following terminologies and words shall take the following meaning. Unless specified in this clause, other words and terminologies used shall have its dictionary meaning.

1. General Use of Services and/or Access of this Site

We provide the site to our principals as another avenue to market and sell their products. Trademarks and contents pertaining to, or related to a product, and other information within the product page is solely the principal’s ownership and responsibility.

Third party providers are engaged in the site for maintenance and hosting services. You acknowledge that these providers are necessary to keep the site running. They are bound to us with legally binding documents to protect your rights as data subjects.

By continuing to use the site including the services and content available within the site, you agree to abide by the guidelines, policies, and instructions set on this page. We reserve the right to apply amendments to the terms & conditions, whenever deemed necessary.

The amendments shall take effect upon posting on this page and without prior notice. You acknowledge that it is your sole responsibility to be aware of the changes as part of your use of the website.

1. Restricted activities

By your continued use of the website, you agree not to undertake illegal activities, specifically indicated below:

• Falsely claim to be another person or intentionally put incorrect and/or inaccurate information;
• Use the site and its services for illegal/unlawful purposes;
• Encourage other customers to engage in illegal/unlawful activities;
• Attempt to gain access to restricted parts of the website that may disrupt the operations of the site or transactions of other customers;
• Post or upload harmful materials that could hinder or impair the operations of the website and/or activities of other customers in the website (e.g. viruses, damaging components, malicious codes, and other harmful components);
• Violate the site and our principals’ intellectual property;
• Post, promote, or transmit through the site any prohibited materials (defamatory, libelous, pornographic, and other content that is prohibited by the Philippine law)
• Use of any digital information featured on this site for any purpose that is unlawful, tortious, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, embarrassing, indecent, threatening, obscene, indecent, vulgar racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, malicious, untrue, and political;
• Collect or store personal data about other customers/users;
• Use the platform that is in violation of the Philippine law;
• Use the platform that is in violation of the terms and conditions stated in this page.

1. Service Provider Rights

We have the right, but not obligated to:

• Monitor, investigate, and/or control any user activity, content or material in the platform. We may from our sole discretion, investigate any activity that is in violation of the terms & conditions and take any legal action we deem appropriate;
• Block a customer from accessing the site and/or using the services whenever deemed necessary;
• Limit the sales of our products geographically;
• Discontinue the sale of a specific product without prior notice at any time;
• Report any activity that is suspected to be in violation of any Philippine law and to cooperate with authorities, if necessary; and
• Request any information and data from you in relation to your use of the site at any time, especially if we suspect that you provided fraudulent information in your account or any transaction.
• Update the site content and change the prices when deemed necessary without prior notice to customers.
• Post product promotions with specific calendar

1. Privacy Policy

You are subject to the Privacy Policy of the website. By continuing to use the website, you agree with our process of collection, retention, processing, storage, and others, as specified in our Privacy Policy.

1. Terms of Sales

Transactions linked to your purchases to be done within the site are subject to the Terms of Sale. By engaging in these transactions, you agree to comply with the guidelines and policies set in the Terms of Sale.

1. Use of Services

In addition to the aforementioned terms and conditions, this clause draws more specific guidelines.

Age Restriction

Only customers of legal age who have the capacity to enter a legally binding contract of sale are allowed to use the site. Therefore, only users that are 18 years old and above are permitted to use the services offered by the site.

Product Description

The product description viewable through each product page is solely our principals’ ownership and responsibility. Our principals hold the intellectual property rights like copyright and trademarks of the product and/or brand. We may from time to time review the accuracy and/or validate the information provided here. However, we do not warrant that such information is always accurate, correct, and/or current.

The product description may contain nutrition content claims & health benefit claims. All products available in the site are FDA approved and with corresponding certificate of registration, but we encourage you to consult an expert or look for additional resources. Your reliance on the information provided on the product page is at your own risk.

Third Party Vendors

You acknowledge that the products made available in the site are not owned and/or manufactured by us. Our principals still hold the ownership of the products including the licenses and certificates governing the marketing and sales of the products.

User Content

By uploading and using metadata such as but not limited to official hashtags of The Goodwill Market on any social media or blog, or otherwise displayed, published, or submitted to us any material or user content, you hereby irrevocably grant to The Goodwill Market a non-exclusive, fully sub-licensable, non-revocable, perpetual, worldwide, payment-free and royalty-free to use, modify, broadcast, publish, reproduce, and distribute such material or user content in any media now known or hereinafter developed without the requirement to make payment to you or to any third party or the need to seek your or any party’s permission.

Furthermore, you waive all rights in all user content that you post, upload, or otherwise submit to the site, its official social media accounts, blogs, emails, and any other platform that The Goodwill Market have.

You continue to retain all ownership rights you hold in your user content and the right to use your user content in any way you choose, subject to these terms and license described herein. You shall ensure that the user content that you submit does not or will not violate the privacy rights, copyrights, trademark rights, intellectual property rights or any other rights of any person or entity.

1. Customers with Account

Accounts

You may at your own discretion, create an account within the site to easily access your transaction history and monitor your current transactions. The following information shall be required from you to create an account within the site:

• First Name
• Last Name
• Email
• Cellphone Number
• Birthday
• Address
• Password

These pieces of information shall be needed to verify the authenticity of the account or verify the legality of transactions. A confirmation email shall be sent to your email upon sign up to verify your account.

Temporary Accounts

If you prefer not to have a permanent account with us but you want to continue your transaction, you have an option to “Check out as Guest.” The information you will provide to us will be used for one specific transaction. The following information shall be required from you:

• Full Name
  • Cellphone Number
• Email Address
• Preferred Delivery Address

Such transaction is only limited to purchase of products; otherwise, you must create a permanent account to access other services offered within the site.

Passwords, Security, Unauthorized Use, & Access

We guarantee that the collected personal information is only for the purpose of fulfilling your order and after-sales services, unless required by the Philippine law. You agree to update your personal information from time to time to keep your data accurate.

Apart from the personal information to be collected, you are also asked to supply a password for your login credentials. You agree that you will treat your login credentials confidential at all times.

You agree and acknowledge that use of the services and/or any access to the site is traceable to your account. You are entirely responsible for any and all activities that occur under your account. This includes, but not limited to:

• Transactions / purchases
• Transmission of messages
• Uploading of reviews

Therefore, you hereby accept that your login credentials are treated with utmost confidentiality. You acknowledge that you will be held responsible and liable for any activities traced to your account.

You further agree not to disseminate in any manner, whether digitally or verbally your login credentials and / or other information which provides access to the site through your account. We are not liable for any loss that may incur as a result of someone else using your password or account, with your knowledge.

If you believe that your login credentials have been compromised, you agree to inform us immediately of the breach. You should file a formal report through customer@goodwill.ph. We shall not be responsible for any delay that may occur in terminating your account, after reporting breach of security to us.

1. Intellectual Property

Ownership

The Intellectual Property in the photos, graphics, screenshots, digitally downloadable files, logos, brand names, and other textual contents of the site are the ownership of Dygen, our principals, and our service providers. These are protected under trademark, copyright, and other intellectual property laws. We reserve the right to enforce the Intellectual Property of the materials in this site. No part on this site shall be construed as granting any license or right to download or use on external sites.

Restricted Use

No materials (i.e. photos, graphics, and textual content) are allowed to be used in any way for commercial purposes. You hereby accept not to reproduce, distribute, republish, display, transmit, and hyperlink any material in this site without a formal written consent stating our explicit approval of your use of the materials. You are only allowed to use the materials on the site for personal and non-commercial use.

Trademark

Registered trademarks are owned by us and/or our principals. You agree not to use the trademarks on the site for commercial purposes.

1. Our Limitation of Responsibility & Liability

We will ensure that the website is available 24 hours a day; however, we shall not be held liable, if for any reason, the website is unavailable for any period of time. We are open from Mondays to Saturdays to attend to your orders and concerns. On Sundays and holidays, we will not be able to process your orders and attend to your concerns.

Although we are doing our best to keep the site from viruses, hacking attacks, and other security issues, we do not guarantee that the site is free from errors, viruses, and other harmful contents. You acknowledge and understand that your use of the site and its services is at your own risk. We shall not be held liable for any damage, virus, malware, or other code that may affect any computer equipment, mobile device, software, or other property as a result of your access to or use of the website.

The Goodwill Market undertakes reasonable efforts to accurately display the attributes of the products, including applicable colors or appearances. Actual color or appearance will still depend on your device system and we cannot guarantee that your computer or mobile phone will accurately display such colors or appearance.

We may from time to time apply some modifications, new features, and other updates that may change and/or upgrade the key features of the site. You acknowledge that this activity is done from time to time without prior notice and we shall not be held liable if such updates applied on the site could prevent/hinder your activities on the website.

You agree to indemnify the site, Dygen Pharma, its employees, its officers, its directors, its partners, its principals, its affiliates, its agents, its suppliers, and its service providers from any direct, indirect, special, consequential claims, losses, damages and expenses including reasonable attorney’s fees and costs, related to your use of the site, in violation of user content, and in violation of any aforementioned terms, conditions, and policies.

No person who is not a party to these terms shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these terms its assent to any such term.

1. Force Majeure

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under the contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular, without limitation to the following:

1. Any natural disasters or unavoidable incidents;
2. Strikes, lock-outs or other industrial actions;
3. Civil unrest or commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
4. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other
   Natural disaster
5. The impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
6. The impossibility of the use of public or private telecommunications networks; and
7. The acts, decrees, legislation, regulations or restrictions of any government.
8. Hacking attacks

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

1. Hyperlinks & Alerts

Links directing to external websites could be accessed through the site. We placed this for your additional reference about a product, brand, service, and/or a company. These websites are not under our control. You understand that we are not liable for the inaccuracies, errors, delays, incorrect, libelous, pornographic, and other harmful materials that are restricted by Philippine law, within the external site. Any hyperlink present within the site does not guarantee endorsement from us or verification of the contents of external websites. You hereby accept that your access to the external site is at your own discretion and at your own risk.

We, therefore, encourage you to visit their terms of use, privacy policy, guidelines, and other policies to keep you aware of the terms of use governing the external site.

1. Termination

The terms & conditions governing this site are considered effective upon activation of this site unless terminated by you or us. You may, at your sole discretion, terminate these terms & conditions at any time by notifying us through customer@goodwill.ph. However, the termination of Terms & Conditions in this site will result in termination of your use of the site and its services.

We may, at our sole discretion, terminate your use and access of the site and its services at any time without prior notice, if we suspect that you violated a guideline, a regulation or a clause in the Terms and Conditions of the site.

1. Governing Law

The Terms & Conditions set in this page is governed and in accordance with the Philippine law.

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Privacy Policy

Your privacy is very important to us. Here's how we protect it.

The Goodwill Market (also referred to as the “site,” “we,” “us,” and “our), owned and operated by Dygen Pharma Distribution Corp. is committed to adhere to Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances of the National Privacy Commission and other applicable laws on data privacy protection and security.

This page covers our process of collection, utilization, storage, retention, protection, disclosure, and destruction of your personal data as website users. You are bound to this Privacy Policy if you perform the following activities:

1. Visit the site;
2. Browse the site;
3. Have an account within the site;
4. Purchase products; and
5. Leave a review

This page also explains your rights in accordance to RA 10173 or the Data Privacy Act of 2012.

By continuing to access the site, use the site and its services, and / or submit personal data in the website, you expressly agree to the Privacy Policy set in this page.

Personal Data Collected

We will collect and process the following personal data:

1. Full name
2. Location / address
3. Birthday
4. Mobile number
5. Email address

You acknowledge that the information you will provide is accurate and true. It is also your responsibility to update your information from time to time to keep your personal data up to date. We reserve the right, but not obligated to verify your credentials, whenever deemed necessary. We may ask additional documents to confirm the accuracy of information you provided.

Computer Data Collected

Aside from the aforementioned personal information, we also collect log data which is forwarded to us by your computer, mobile phone, and other digital device, whenever you access the site. Log data include the following information:

1. Internet Protocol (IP) address;
2. browser type;
3. pages within our site that you visited;
4. time and date of your visit;
5. duration of visit;
6. website accessed before visiting the site; and
7. other activities related to your site use and access

The abovementioned data is analyzed by a third party service provider (Google Analytics) to generate important statistics. This will help us in monitoring and evaluation of our site performance.

Cookies

We also have cookies in the site. These are small files that are sent to your browser and stored in your computer, mobile phone, and other digital device, whenever you access the site. They are used to collect information and to improve your browsing experience. You have the option to manage the cookies through your browser or device settings.

Manner of Collecting Personal Data

We may collect personal data when you:

1. Contact us through our website or other online platforms;
2. Correspond with us via phone, email or other electronic means, or in writing;
3. Create an account to enjoy the services in the site; and
4. Choose to checkout as guest when purchasing a product

Therefore, we collect data solely from your voluntary submission.

Purposes of Collection

We collect and process personal data for the following purposes:

1. To respond to inquiries;
2. To provide you with the services in the site, including but not limited to, purchasing products , tracking your order, and posting reviews within the site;
3. To monitor your use of this site and its contents and ensure that you are not in violation of the Terms and Conditions governing the site and not engaging in illegal activities under the Philippine law;
4. To protect the security of our communications and other systems and prevent and detect security threats or malicious activities;
5. To comply with professional, legal and regulatory requirements;
6. To fulfill your orders; and
7. To fulfill any other purpose directly related to the foregoing purposes or for any purpose for which you provided your personal data.

Retention and Disposal of Personal Data

We will store your personal data for a maximum of five (5) years to fulfill specific and legitimate purposes stated above, and to satisfy any legal or reporting requirements.

We shall ensure that your personal data is destroyed, anonymized or disposed of in a secure manner that would prevent further processing, unauthorized access or disclosure to any other party or public or prejudice your rights as data subject.

Data Security

We shall take necessary steps and reasonable physical, technical and organizational measures to store and process your personal data securely. To ensure protection of your personal data, we restrict access to personal data to authorized personnel assigned to your matter.

We shall undertake legally required disclosures of any breach of the security, confidentiality or integrity of your stored personal data without undue delay.

Sharing of Personal Data

We only share your personal data to third parties that are essential to fulfill your order. Apart from the parties mentioned below, we do not share your personal data with any third party, except when required by law or where disclosure is necessary to comply with applicable laws, legal processes from relevant authorities, when you expressly consented to sharing and transfer of personal data, or when it is necessary and appropriate to render legal services.

Your personal data will be shared only to the following third party service providers:

• Website Developer

You accept and acknowledge that a third party website developer will help us in the backend, especially in fulfilling your order.

• Website Hosting Provider

You accept and acknowledge that we employ third party web hosting provider. All the contents and data of the website are stored in their servers which include your personal information and log data.

• Courier

You accept and acknowledge that your personal information is shared unencrypted to third party couriers to deliver your orders.

All the above-mentioned third party providers and partners are bound to us by legally binding documents which would prevent them from sharing your information to other parties and protect your rights as data subjects.

Sharing of Sales Report

You accept and acknowledge that we will be sharing essential sales report to our principals. We assure you that these data will have anonymity of buyer which means that your personal information will not be shared. Only the purchases will be shared to them.

Rights as Data Subjects

You are entitled to all your rights as a Data Subject provided under the Data Privacy Act of 2012, including the right to access and correction, right to suspend, withdraw or order the blocking, removal or destruction of personal data, and the right to object to processing, subject to the limitation of rights as provided therein.

Portable access to personal information

When you access your profile, you will be able to see all the information we have collected from you.

Link to other sites

You may encounter external links that are not operated by Dygen Pharma Distribution Inc. We highly encourage you to review their Privacy Policy as we have no control over them. Their privacy policy is the sole responsibility of the external site owner.

Changes to this Privacy Policy

We may from time to time update or apply changes in this Privacy Policy. We encourage you to continuously visit the page from time to time. The updated Privacy Policy will take effect upon posting to the website without prior notice. You acknowledge and accept that it is your sole responsibility to visit this page from time to time and be aware of the updated Privacy Policy.

Termination of Consent

You may express your objection or Termination of Consent to store and collect your data through sending us an email at ddcprivacy@dynadrug.com. You understand that your refusal to accept our Privacy Policy will also entail your inability to access the site and its services.

After one year of inactivity, we will remove your account from the site. You also have the option to deactivate your account within the site.

Contact Us

If you would like to know more about this Privacy Policy, send an email to the Office of the Data Protection Officer at ddcprivacy@dynadrug.com.