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Buying from the Goodwill Market is safe and easy

At Goodwill Market, we believe in giving you better choices not just in the products we offer but in the way we serve you — our dear customers. With this platform, we set out to build a shopping experience that we are proud to support. It is our mission to elevate the experience of buying online by making essential interactions better for you.

Buying in the Goodwill Market is better because of three main factors:

  1. A curated catalog of premium and healthy products
  2. A transparent checkout process
  3. A reliable delivery experience

Explore a curated catalog of vetted products

We never sell products that we don’t believe in. Whenever we travel and look for exciting items to offer to our customers, we have three simple guidelines:

  1. Is it better than the current offerings?
  2. Does it offer something meaningfully different to our customers?
  3. Is it a product with a stellar reputation in its home country?

When you see a product on the Goodwill Market, you are assured that that brand passes all three guidelines. We work closely with the principals and brand representatives to ensure that you will understand what they stand for, how they are different, and why their products should be a part of your life.

Go through a transparent checkout process

When you buy at the Goodwill Market, you will always know what you are getting. When you checkout, you will always know where you are in the process. There are no complicated steps, no hidden charges, and no greedy upsells. Here’s a breakdown of what to expect in the checkout process:

Simple shipping policy. We charge a reasonable delivery fee so we can get the best people to deliver your orders to you. When you order more than P1,000, you get free standard delivery.

Simple tax rates. Because the Goodwill Market is a legitimate and duly registered retailer, we pay our fair share of taxes. We do this because it is simply the right thing to do. When you checkout, you will see how much your purchases go to taxes.

Rock-solid and reliable delivery

We partner with the best logistics partners in the business, so you will always get your order on time and on the date you expect it. Here’s what we are doing to ensure that the items you’ve purchased will reach you:

Track the lead times. Here’s when you can expect your orders:

  • Metro Manila: 4-5 days
  • Luzon: 6-8 days
  • Visayas: 8-10 days
  • Mindanao: 8-10 days

Track-record of excellence. We harness the talents and network of our parent company, Dyna Drug Corporation, to operate a sophisticated fulfillment service. So whether you’re buying a week’s supply of groceries or getting just that one item you forgot, you can expect caring customer service that puts you first.

Ready for your questions

We pledge to deliver the best possible service to you. That’s why we have a chat button on the website, where a dedicated Goodwill Market representative is ready to tend to your concerns. Do you have product recommendations? Questions about the delivery? Or did we fall short of your expectations? For any and all of your concerns, we will do our best to respond.